Refund Policy

<h2>Refund Policy</h2>

<p>
At <strong>WallPatcher</strong>, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the terms below.
</p>

<h3>Returns</h3>

<p>
We accept returns within <strong>30 days of delivery</strong>. To be eligible for a return, the item must be <strong>unused, unopened or not applied, in its original condition, and in its original packaging</strong>.
</p>

<p>
Returns are only accepted if the product has not been used. Products that have been opened, applied to a surface, partially used, damaged after delivery, or returned in a condition different from how they were received are not eligible for a refund.
</p>

<p>
To start a return, please contact us at <strong>patcher.wall@gmail.com</strong> with your order number and reason for return. We will provide return instructions once your request has been reviewed.
</p>

<h3>Non-Returnable Items</h3>

<p>
For hygiene, safety, and product integrity reasons, we do not accept returns for:
</p>

<ul>
  <li>Items that have been used or applied</li>
  <li>Opened wall repair paste or partially used products</li>
  <li>Items damaged after delivery due to misuse</li>
  <li>Items returned without prior approval</li>
  <li>Gift cards</li>
  <li>Final sale or clearance items, if marked as non-refundable</li>
</ul>

<h3>Damaged or Incorrect Items</h3>

<p>
If your order arrives damaged, defective, or incorrect, please contact us within <strong>7 days of delivery</strong> at <strong>patcher.wall@gmail.com</strong>. Include your order number and clear photos of the item and packaging so we can review the issue and offer a replacement or refund where appropriate.
</p>

<h3>Refunds</h3>

<p>
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within <strong>5–10 business days</strong>.
</p>

<p>
Please note that your bank or payment provider may take additional time to process and post the refund.
</p>

<h3>Return Shipping</h3>

<p>
Customers are responsible for return shipping costs unless:
</p>

<ul>
  <li>The item arrived damaged</li>
  <li>The wrong item was sent</li>
  <li>The item is defective</li>
</ul>

<p>
Original shipping charges are non-refundable unless the return is due to our error.
</p>

<h3>Exchanges</h3>

<p>
We only replace items if they are defective, damaged, or if the wrong item was sent. If you need an exchange, contact us at <strong>patcher.wall@gmail.com</strong>.
</p>

<h3>Order Cancellations</h3>

<p>
Orders may be canceled only if they have not yet been processed or shipped. If you need to cancel your order, contact us as soon as possible at <strong>patcher.wall@gmail.com</strong>.
</p>

<h3>Contact</h3>

<p>
If you have any questions about this Refund Policy, please contact us at:
</p>

<p>
<strong>WallPatcher</strong><br>
Email: <strong>patcher.wall@gmail.com</strong>
</p>