TERMS
Terms & Conditions
Last Updated: March 2026
Welcome to WallPatcher. These Terms & Conditions govern your use of our website and the purchase of our products. By visiting our website or purchasing something from us, you agree to be bound by these Terms & Conditions, including any additional terms, policies, or notices referenced on this website.
If you have any questions, please contact us at patcher.wall@gmail.com.
1. General Terms of Service
1.1 Eligibility and Compliance
By using our website or purchasing from WallPatcher, you confirm that you are at least the age of majority in your country, state, or province of residence. You may not use our products or website for any illegal or unauthorized purpose, and you must not violate any applicable laws in your jurisdiction.
You must not transmit viruses, malware, or any harmful code through our website. Any breach of these Terms may result in the termination of your access to our services.
1.2 General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content, excluding payment information, may be transferred over various networks and may be changed to meet technical requirements. Payment information is encrypted during transfer through secure payment providers.
1.3 Accuracy of Information
We do our best to provide accurate, complete, and up-to-date information on our website. However, we do not guarantee that all information on the site is always accurate, complete, or current. Product descriptions, prices, availability, and other content may be updated or changed at any time without notice.
2. Products and Billing Information
2.1 Product Information
WallPatcher products are designed for small wall repairs, including cracks, dents, nail holes, and minor surface damage. Product results may vary depending on the wall surface, application method, drying time, and preparation of the damaged area.
We make every effort to display our products as accurately as possible. However, we cannot guarantee that your screen will display product colors, packaging, or images exactly as they appear in real life.
2.2 Prices and Availability
Prices for our products are subject to change without notice. We reserve the right to modify, discontinue, or limit the availability of any product at any time.
Certain products may be available exclusively online and may have limited quantities. All products are subject to return or exchange only according to our Refund Policy.
2.3 Billing and Order Information
You agree to provide current, complete, and accurate billing, shipping, and contact information for all purchases made through our store.
We reserve the right to refuse, cancel, or limit any order placed with us. If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time of purchase.
3. Shipping and Delivery Policy
3.1 Order Processing
Most orders are processed within 1–3 business days, excluding weekends and holidays. Once your order has been processed and shipped, you will receive a confirmation email with tracking information where available.
During high-volume periods, holidays, or promotional sales, processing times may be slightly longer.
3.2 Shipping Estimates
Estimated delivery times may vary depending on your destination and the selected shipping method.
- Standard Shipping: 7–15 business days
- International Shipping: 10–25 business days
Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather conditions, or other circumstances outside our control.
3.3 Tracking
Once your order has shipped, you will receive a tracking number by email where tracking is available. Please allow 24–72 hours for tracking information to update in the carrier’s system.
3.4 Customs, Duties, and Taxes
For international orders, customers may be responsible for customs duties, import taxes, tariffs, or other local charges required by their country. WallPatcher is not responsible for customs delays or additional charges applied after shipment.
3.5 Shipping Address Accuracy
Please make sure your shipping address is correct before placing an order. WallPatcher is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an address error, contact us as soon as possible at patcher.wall@gmail.com. We cannot guarantee that changes can be made after an order has been processed or shipped.
4. Refund and Return Policy
4.1 Return Eligibility
We accept returns within 30 days of delivery. To be eligible for a return, the product must be unused, unopened or not applied, in its original condition, and preferably in its original packaging.
Returns are only accepted if the product has not been used. Products that have been opened, applied to a surface, partially used, damaged after delivery, or returned in a condition different from how they were received are not eligible for a refund.
4.2 Return Process
To start a return, please contact us at patcher.wall@gmail.com with your order number, full name, and reason for return.
Returns sent back without prior approval may not be accepted.
4.3 Non-Returnable Items
For hygiene, safety, and product integrity reasons, we do not accept returns for:
- Products that have been used or applied
- Opened wall repair paste or partially used products
- Items damaged after delivery due to misuse
- Items returned without prior approval
- Gift cards
- Final sale or clearance items, if marked as non-refundable
4.4 Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at patcher.wall@gmail.com. Include your order number and clear photos of the item and packaging so we can review the issue.
If approved, we may offer a replacement, refund, or another appropriate solution.
4.5 Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 5–10 business days.
Your bank or payment provider may take additional time to process and post the refund.
4.6 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to our error.
4.7 Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent. If you need an exchange, contact us at patcher.wall@gmail.com.
4.8 Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped. If you need to cancel your order, contact us as soon as possible at patcher.wall@gmail.com.
5. Product Use and Customer Responsibility
WallPatcher products should be used according to the instructions provided on the product page, packaging, or included materials. Customers are responsible for preparing the surface properly, applying the product correctly, and allowing sufficient drying time.
WallPatcher is not responsible for poor results caused by incorrect use, improper surface preparation, unsuitable surfaces, environmental conditions, or failure to follow instructions.
Before applying the product to a visible area, we recommend testing it on a small area first where possible.
6. Privacy and Data Protection
6.1 Information Collection
When you place an order, we may collect personal information such as your name, email address, shipping address, billing information, and order details. We may also collect technical information such as your IP address and browsing data through cookies or similar technologies.
6.2 Use of Information
We use your information to process orders, arrange shipping, provide customer support, improve our store, and communicate with you about your purchase.
6.3 Third-Party Services
We may use third-party service providers such as Shopify, payment processors, shipping providers, and analytics tools. These providers only collect, use, and disclose your information as needed to perform their services.
7. Prohibited Uses
You are prohibited from using our website or services:
- For any unlawful purpose
- To violate any local, national, or international laws
- To infringe upon our intellectual property rights or the rights of others
- To submit false or misleading information
- To upload or transmit viruses, malware, or harmful code
- To interfere with the security or operation of our website
- To harass, abuse, insult, harm, defame, or discriminate against others
8. Disclaimer of Warranties and Limitation of Liability
We do not guarantee that your use of our website or services will be uninterrupted, timely, secure, or error-free.
Our products and services are provided “as is” and “as available” without any warranties, express or implied, except where required by law.
To the fullest extent permitted by law, WallPatcher, its owners, employees, partners, suppliers, or affiliates shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages resulting from your use of our website, products, or services.
9. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. Any changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms.
10. Contact Information
Questions about these Terms & Conditions, shipping, refunds, or product use should be sent to us at:
WallPatcher Support
Email: patcher.wall@gmail.com